Frequently Asked Questions
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| Cut Flowers / Ordering
Bulbs / Tubers
Shipping
Technical Support
Cut Flowers/Ordering Q. How do I force my large white callas to open? A. If you have 2-3 days before the event, simply leave them at room temperature out of direct sunlight. If you need them to open as quickly as possible, recut the stems into warm/tepid water. Colored callas are shipped fully opened. return to top Q. What flowers are shipped in the mixture? A. The mixed colored range is the best mix of flower colors that are coming out of the field that day. We cannot guarantee any particular color, however, if there is a color you do not want, you can specify that at checkout and we will not include that color. We guarantee you a mix of 3-4 colors. return to top Q. On your website the season for calla lilies has just ended, is there any chance that you still have calla lilies available? A. Yes, there is a chance that we may have the colors you’re looking for. It is important to call us for more information on color availability. return to top Q. What is the difference between Standard and Premium? A. In “Large White Callas” standards are 16-26 inches tall and premiums are greater than 26 inches (averaging 34 inches) Colored calla lily standard calla lilies are 8–16 inches tall and premiums are 16-24 inches tall. Our hydrangeas average 6-8 in diameter, however, may vary from 4 16 inches in diameter. The average stem length of our hydrangeas are 12-16 inches. Q. Can I purchase just one stem? A. Sorry but no. In an effort to save you money, we offer sample/gift packs. The cost of shipping one single stem would be the same as shipping one bunch of ten stems. return to top Q. Can I include a note or greeting with my order? A. Yes, you can place a short note or greeting in the message line when you place your order online or let our salesperson help you when you call. return to top Q. How do I know how many flowers to order? A. Once you have decided on a budget amount, you can generally calculate 10% toward flowers. You may want 15-23 stems per table arrangement or bridesmaid bouquets. Nine to eleven stems work nicely for a small bouquet for the moms or a flower girl in the bridal party. Twenty-one to twenty-five stems are a nice amount for the bridal bouquet as well as for any larger arrangements. A boutonniere is generally 1-3 stems, corsages are 3-5 blooms. return to top Q. Can your flowers be used on a cake? A. Yes, flowers can be used on a cake. However, some bakers will place a sheet of cellophane under the flowers. This technique protects anyone that may be allergic to the flowers you choose. Also, a good idea would be to wrap the stems to prevent moisture from seeping onto the cake. return to top Q. Should I store my flowers in the refrigerator? A. Never store flowers in a refrigerator, but rather store and process them in a cool location out of direct sunlight. Never place flowers in the same room or cooler with fruits or vegetables as they produce ethylene gas which could damage your flowers. return to top Bulbs / Tubers Q. Can I grow calla lilies or sandersonia bulbs in pots? A. All of our bulbs perform very well in pots and depending on their hardiness, the pot may need to be protected against freezing. return to top Q. What is the difference between a tuber and bulb? A. Tubers and bulbs are both swollen underground plant stems. They both are planted in the ground and will produce plants. Whether you choose to use the term tuber or bulb is your preference. return to top Q. My calla lily plants have a lot of leaves and no flowers. What am I doing wrong? A. There are 2 main reasons calla lilies do not bloom well. Firstly, they do best in full sunlight. Secondly, they may be planted too deep. They like to be just 2-3 inches below the soil surface. If deeper, they may not bloom. Q. How many flowers can I expect from my calla lily bulbs the first year. A. Depending on the variety, you should expect 1-3 flowers the first summer on your colored calla lilies. Although the large white calla lilies are the largest and most prolific of all the calla lilies, they generally do not bloom the first year. return to top Shipping Q. Do you ship out of the United States? A. We do not ship our flowers outside of the United States since we are not able to guarantee delivery times due to customers entry, etc. We do, however, export our calla lily bulbs internationally with a minimum order of $250 and an additonal phytosanitary fee of $30. return to top Q. Why does shipping cost so much? A. Our shipping cost is based on the rate guide set by FedEx and UPS. You are actually saving money by having your flowers delivered directly to you from our farm. By shipping directly to you, we are able to cut out all the middlemen and pass the freshness and the savings onto you. We must harvest, process, and hydrate your flowers in order that they are 100% fresh and arrive to you in pristine condition. return to top Q. How do you ship the flowers? A. We ship summer blooming colored callas FedEx standard overnight and our winter blooming white callas are shipped Fed Ex 2nd day delivery. Our normal delivery schedule is Tuesday through Friday. For Saturday delivery there is an additional FedEx charge. Flowers cannot be delivered on Sunday or Monday. Q. How do you ship tubers and bulbs? A. We ship UPS ground transportation. Delivery generally takes a week across country. return to top Q. What guarantee do you offer that I will get what I ordered? A. We sell flowers only by color categories. We only guarantee that you will receive one of the varieties within the color range category(s) you choose. Throughout a production season, there are natural variations in color and variety production. Therefore, the color sample you ordered in July may be darker in August or September. return to top Q. What happens if my flowers are damaged when I receive them? A. It is your responsibility to inspect all products when received. Any damage must be reported to FlowersBulbs.Com within 24 hours of receipt of merchandise. No claims will be accepted after that time. If your request is for a refund from FlowersBulbs.com due to flower damage, you may receive a refund of the product(s) purchased, not to include shipping cost. Refunds are limited to the amount of purchase and do not include box, handling and shipping charges. We may require digital photographs of the damage of all the flowers you are asking a credit for. This shows us the scope of the problem and allows us to prevent this type of mistake from happening again. To report damage during shipment, shortages, or any problems with your order, e-mail us at sales@flowersbulbs.net or call us at (503) 815-3762. Please include your name, address, city, state, phone number, and order number that was given on your order submission. Please provide a photo with your e-mail so we can assess problems as a result of possible damage. FlowersBulbs.com is not responsible for entry of wrong addresses or delivery delays due to extreme weather conditions. return to top Q. What should I do if I need to cancel my order? A. You may cancel your order or make changes to it at anytime up until one full week prior to shipment. Within this last week, 25% of the order will be charged to your credit card for cancellation. return to top Q. What if I need more flowers than originally ordered? A. You can always add to your order provided there is enough time to delivery them to you. Any additions must be received by 5:00 p.m. pacific time to be shipped out the next day to arrive the following day. Remember an extra FedEx charge applies for Saturday deliveries. return to top Q. How soon should I place my order? A. You can place your order at anytime. However, a two week notice is greatly appreciated, and required for all products coming from South America. return to top Technical Support Q. What if I have technical difficulties while placing an order? A. You can call us at (503) 815-3762 or e-mail us at sales@flowersbulbs.net. return to top Q. How can I tell if your website is secure? A. Just click on the Verisign logo site seal for our secure certificate information. return to top Q. Do I have to order online? A. No, you can place an order via e-mail or by calling us directly at (503) 815-3762. Please note that phone orders may take longer to process. We appreciate the fact that you may felt reassured to talk to a real person when ordering your flowers. return to top Q. When will you charge my credit card? A. Your credit card is charged on the day your order is scheduled for shipping. return to top Q. How do I contact you? A. You can reach us by calling (503) 815-3762, e-mail us at sales@flowersbulbs.net, or fax us at (503) 815-9326. Our mailing address is 9455 Kilchis River Q. Do you offer tours of your facility? A. Unfortunately, we are not able to offer tours of our facility. This is a working farm with a lot of activity and we do not have the necessary conveniences to accommodate visitors. return to top Q. Do you offer gift certificates or gift cards? A. Please click here to learn about our gift certificate offerings. Gift Certificates return to top |